Ryan Mandell
Director, Claims Performance Auto Physical Damage Solutions 
 

Ryan has spent his entire career in the automotive industry and has a wide array of experiences ranging from field claims appraiser, body shop manager, and as a regional director for a large recycled parts supplier.

 In his current role, Ryan works with a multitude of industry stakeholders including insurance executives and material damage leaders to provide actionable insights and consultative direction for their organizations with a heavy reliance on data analytics.

 Ryan earned his Master of Arts degree from Northern Arizona University and Bachelor of Arts from the University of San Diego.  Ryan has spoken at numerous industry events and is a frequent author of content related to auto insurance, vehicle complexity, and collision repair whose research has been cited by the New York Times, Road & Track, CNBC, and Automotive News among others.  He lives with his wife and four sons in Greenville, South Carolina.

Mark Bowden
Expert in body language, human behavior and communication

Voted the world's top body language professional by Global Gurus, Mark Bowden is a world-renowned thought leader in the field of body language and communication. He is passionate about teaching the most influential and persuasive communication techniques to help people stand out, gain trust and gain credibility every time they express themselves. Inspiring, energetic, captivating and highly entertaining, Mark Bowden's talks have changed the lives of many listeners, helping them achieve peak performance and drive business growth across all sectors and industries.

Mark Bowden is the founder of TRUTHPLANE®, a communications training company. His clients include Fortune 500 executives, G7 Prime Ministers and leading companies such as Madison Square Gardens, Shopify, Real Madrid, Toyota, KPMG, American Express, the US Army and NATO. Bowden is also a highly regarded trainer of Canada's #1 ranked EMBA program at the Kellogg-Schulich School of Business, President of the National Communication Coaching Association of Canada, and a regular trainer of Zoom's senior executives and global sales team on the effectiveness of virtual communication.

A best-selling author, Mark Bowden has written several books on body language and human behavior, including Winning Body Language, Winning Body Language for Sales Professionals, Tame the Primitive Brain and Truth and Lies: What People are Really Thinking. He also hosts the hugely popular YouTube series “The Behavior Panel”, which has nearly a million subscribers and over 100 million YouTube views, and has given the highly acclaimed TEDx talk “The Importance of Being In-Authentic”, which has reached millions. 
Mark is a leading media commentator on the body language of leading political and public figures. He appears regularly on CNN, CTV, CBC and Global News, is a frequent guest on Dr. Phil and is frequently quoted in The Wall Street Journal, The Washington Post and GQ Magazine.