AGENDA

Tuesday, August 19, 2025

Time Name Description
4:00 PM - 6:00 PMRegistration Opens

Registration desk opens in front of the Metropolitan Ballroom. Pick up your opening night t-shirt, your welcome gift, your name badge and CARSTAR swag with proceeds going to Cystic Fibrosis Canada.
 

Time Zone: (UTC-04:00) Eastern Time (US & Canada) [Change Time Zone]

Wednesday, August 20, 2025

Time Name Description
8:00 AM - 4:00 PMRegistration Opens

Registration desk opens in front of the Metropolitan Ballroom. Pick up your opening night t-shirt, your welcome gift, your name badge and CARSTAR swag with proceeds going to Cystic Fibrosis Canada.
 

10:00 AM - 11:00 AMSlam Dunk Stroll Charity Walk

Slam Dunk Stroll charity walk for Cystic Fibrosis Canada. Join us for a gorgeous waterfront walk where we will also have special guests from the Toronto Raptors along the way!

4:30 PM - 4:45 PMOpening Ceremonies

Opening ceremonies commence in the Metropolitan Ballroom, where all general session activities will take place through the week.  

4:45 PM - 5:10 PMExecutive Leadership Messages

Hear the executive leadership message from the Collision Group President, Sabrina Thring.

5:10 PM - 6:10 PMSpecial Guest

Join us for on onstage chat with a special guest from the NHL as he's interviewed by Dave Foster, SVP of Operations and Development.

6:10 PM - 6:20 PMFranchisee of the Year Awards

We're thrilled to recognize our highest accolade,  Franchisee of the Year Award, on opening night. This stellar owner can then be celebrated throughout the week and you can try and make time to connect with them and get their secret sauce for success.

6:20 PM - 6:30 PMClosing Remarks 
6:30 PM - 10:00 PMOpening Night Event

We’re kicking off the conference with an unforgettable evening featuring some big NHL stars. Who are they? You’ll have to be there to find out! This is the perfect chance to network, connect with industry leaders, and enjoy some iconic NHL memoriabilia and experiences in the heart of Toronto.

Time Zone: (UTC-04:00) Eastern Time (US & Canada) [Change Time Zone]

Thursday, August 21, 2025

Time Name Description
7:00 AM - 8:00 AMBreakfast

Enjoy a delicious breakfast in the Metropolitan Ballroom next to general sessions, courtesy of the Westin Harbour Castle.

8:00 AM - 8:05 AMOpening Remarks 
8:05 AM - 8:25 AMLeadership Message

Hear the CARSTAR Canada leadership message from SVP of Operations and Development, Dave Foster.

8:30 AM - 9:30 AMKeynote Speaker - Ryan Mandell

Ryan Mandell, Director of Claims Performance Auto Physical Damage Solutions at Mitchell is going to do a deep dive into industry trends and defining the needs for the shop of the future.

9:30 AM - 9:50 AMOperations

Zone Directors Collin Welsh and Andrew Northrup will discuss the updated EDGE Performance Platform and the tools franchise partners can leverage to enhance their performance in an increasingly performance-based environment.

9:50 AM - 10:10 AMInsurance

Vince Matozzo, VP of National Sales for Collison and Glass in Canada, will provide key updates from the industry as it relates to our valued insurance partners. 

10:15 AM - 10:30 AMBreak

Enjoy light snacks and beverages, courtesy of the Westin Harbour Castle.

10:30 AM - 1:00 PMBreakout Sessions

These breakout sessions have been curated exclusively based on your feedback and for you, our CARSTAR owners. Thursday breakout sessions will cover, estimating, support to meet OEM repair standards and updates from the CARSTAR Store Advisory Council.

1:00 PM - 4:00 PMLunch & Vendor Expo

These outstanding events are made possible by our valued vendor partners. Don't miss out as we enjoy some lunch as we connect with our vendors on their latest and greatest products and services.

4:00 PMFree Night

Take advantage of a free night in Toronto to explore all the sites, scenes and experiences Toronto has to offer. Check out 'Toronto attractions' under 'attendee information' on the CARSTAR conference website to find fun things to do in the city.  

Time Zone: (UTC-04:00) Eastern Time (US & Canada) [Change Time Zone]

Friday, August 22, 2025

Time Name Description
7:00 AM - 8:00 AMBreakfast

Enjoy a delicious breakfast in the Metropolitan Ballroom next to general sessions, courtesy of the Westin Harbour Castle.

8:15 AM - 9:00 AMKeynote Speaker - Mark Bowden,

Mark Bowden, world-renowned body language expert and bestselling author, will take the stage as he blends behavioral science, humor, and practical tools to transform the way leaders and sales professionals communicate.

9:00 AM - 9:20 AMMarketing

Hear from Senior Manager of Marketing, Oghogho Oteju on the importance of local marketing and how it's helped the CARSTAR Canada network.

9:00 AM - 9:20 AMPanel

The Bermuda Triangle panel is back, featuring the stakeholder triad made up of a CARSTAR collision centre, an insurer and an OEM. Hear from a stakeholder in each group as they touch on the hottest topics plaguing the industry.

10:15 AM - 10:30 AMBreak

Enjoy light snacks and beverages, courtesy of the Westin Harbour Castle.

10:30 AM - 12:00 PMBreakout Sessions

These breakout sessions have been curated exclusively based on your feedback and for you, our CARSTAR owners. Friday breakout sessions will cover, lending support, analytics updates and optimizing repair operations.

12:00 PM - 12:45 PMLunch

Enjoy lunch, courtesy of the Westin Harbour Castle.

12:45 PM - 2:15 PMBreakout Sessions

These breakout sessions have been curated exclusively based on your feedback and for you, our CARSTAR owners. Friday breakout sessions will continue with repair versus replace support, resources to incorporate sustainability into your facility and an OEM repair panel.

5:30 PM - 6:00 PMCocktail Reception

Stop by the Cocktail Reception

6:00 PM - 10:00 PMAwards Gala

We're throwing it back to the 80's for our gala as we recognize the highest performing franchise partners in the CARSTAR network. Join us as we celebrate in style with some fun surprises to help fundraise for Cystic Fibrosis Canada and capping off a fantastic week in Toronto.

Time Zone: (UTC-04:00) Eastern Time (US & Canada) [Change Time Zone]