AGENDA
Keep visiting for more updates to the agenda!
Tuesday, August 18
| Time | Name | Description |
|---|---|---|
| 8:00 AM - 4:00 PM | Registration Opens | Registration desk opens in the pre-function area on the Ballroom level. Pick up your opening night t-shirt, your welcome gift, your name badge and CARSTAR swag with proceeds going to Cystic Fibrosis Canada. |
| 10:00 AM - 11:00 AM | Charity Walk | Join us for our charity walk, the Seaside Stride! Get ready to walk along the waterfront to support our national charity, Cystic Fibrosis Canada! |
| 4:30 PM - 4:45 PM | Opening Ceremonies | Opening ceremonies commence in Ballroom B2, where all general session activities will take place through the week. |
| 4:45 PM - 5:00 PM | Executive Leadership Messages | Kick off Impact 2026 with Sabrina Thring, Brand President, Driven Brands Collision Group, who will look at the opportunities, challenges, and goals shaping the future of CARSTAR Canada. Hear reflections on the strength of our network, celebrate our collective achievements, and be inspired to make a meaningful impact the rest of the year. |
| 5:00 PM - 5:20 PM | Leadership Message | Dave Foster, SVP of Operations and Development, takes the stage to share a powerful message on resilience, leadership, and the difference we can make in the lives of others. This thought-provoking session will encourage attendees to reflect on their influence, embrace change, and leave motivated to create lasting impact within their businesses, teams, and communities. |
| 5:20 PM - 6:20 PM | Keynote Speaker | Award-winning filmmaker, storyteller, and philanthropist Mike Downie will share insights on the power of storytelling to inspire connection, strengthen culture, and drive meaningful change. Drawing from acclaimed projects including The Tragically Hip: No Dress Rehearsal and Secret Path, Mike will challenge and inspire attendees to think differently about the stories that shape people, organizations, and communities. |
| 6:20 PM - 6:30 PM | Franchisee of the Year Award | We're thrilled to recognize our highest accolade, Franchisee of the Year Award, on opening night. This stellar owner can then be celebrated throughout the week and you can try and make time to connect with them and get their secret sauce for success. |
| 6:30 PM - 10:00 PM | Opening Night Event | We’re kicking off the conference with an unforgettable evening on the historic Halifax waterfront at Pavillion 23. Join us for an authentic 'Kitchen Party' which will include delicious east coast delights, a live band, backyard games, and more! Get ready for a fun night and don't forget we're raising money for a great cause, CF, with some karaoke fun. |
Wednesday, August 19
| Time | Name | Description |
|---|---|---|
| 7:00 AM - 8:00 AM | Breakfast | Enjoy a delicious breakfast next to general sessions, courtesy of the Halifax Convention Centre. |
| 8:10 AM - 8:30 AM | Leadership Message | Hear the operational leadership message from the COO, Damien Reyna, as he shares a North America-wide perspective on where we are today, where we're headed, and the priorities shaping our future. Gain insights into the trends, opportunities, and strategic focus areas that will help position our network for continued success. |
| 8:30 AM - 9:00 AM | Operations | Hear the latest from Zone Directors, Collin Welsh and Andrew Northrup, on operational focus areas, network performance, industry developments, and key metrics shaping success across the country. Gain insights and practical takeaways to help keep your business on track and performing at its best. |
| 9:00 AM - 9:15 AM | Award Presentation | After hearing about our operational priorities and vision for the future, we'll celebrate the winner of our Operations Excellence Award. This franchisee brings those principles to life every day. Their success story serves as a powerful example of what excellence looks like in action. |
| 9:15 AM - 10:15 AM | Industry Speaker | Hear from automotive industry expert Ryan Mandell as he explores the latest trends in collision repair, insurance, and vehicle technology. Backed by extensive industry experience and data analytics, Ryan will share insights to help you navigate a rapidly evolving landscape. |
| 10:15 AM - 10:30 AM | Mainstage Closing | Our emcees will take the stage to close out our mainstage sessions for the day and share infomation regarding the upcoming breakout sessions. |
| 10:30 AM - 10:45 AM | Break | Enjoy light snacks and beverages, courtesy of the Halifax Convention Centre. |
| 10:45 AM - 11:30 AM | Breakouts | Head to the first breakout session to dive deeper into topics designed to help you strengthen and grow your business. You'll leave with fresh ideas, practical takeaways, and valuable insights from experts and fellow franchisees. |
| 11:30 AM - 11:45 AM | Break | Enjoy light snacks and beverages, courtesy of the Halifax Convention Centre. |
| 11:45 AM - 12:30 PM | Breakouts | Keep the momentum going by attending your second breakout session, where you'll explore additional opportunities, best practices, and new perspectives to help drive success. It's another chance to learn from experts, connect with peers, and take home actionable ideas for your business. |
| 12:30 PM - 3:30 PM | Vendor Expo & Lunch | These outstanding events are made possible by our valued vendor partners. Don't miss out as we enjoy some desserts as we connect with our vendors on their latest and greatest products and services. |
| 4:00 PM | Free Night | Take advantage of a free night in Halifax to explore all the sites, scenes and experiences the city has to offer. Check out 'Halifax attractions' under 'attendee information' on the CARSTAR conference website to find fun things to do in the city. |
Thursday, August 20
| Time | Name | Description |
|---|---|---|
| 7:00 AM - 8:00 AM | Breakfast | Enjoy a delicious breakfast next to general sessions, courtesy of the Halifax Convention Centre. |
| 8:15 AM - 9:15 AM | Keynote Speaker | Renowned author, speaker, and expert on family business succession and wealth transfers, Dr. Tom Deans will share insights on preparing the next generation, navigating important family conversations, and building a lasting legacy. Drawing from his best-selling Family Wealth Trilogy and experience speaking in 29 countries, Tom offers practical lessons on leadership, planning, and ensuring long-term success across generations. |
| 9:15 AM - 9:35 AM | Marketing | Melissa Kwiatkowski, VP of Marketing, will begin with discussing how CARSTAR is showing up in communities across the country and hear what's next from the marketing team. Learn about current initiatives, key priorities, and the strategies designed to support franchisee success throughout the year. |
| 9:35 AM - 10:20 AM | Panel | Brad Green, CARSTAR Raydar Collision Group's Director of Operations, and Dave Foster will take the stage to hear more about what Brad and his team are they doing in their stores regarding AI and new technology. Then, our industry partners will join the stage to continue the conversation and dive deeper into the topic. |
| 10:20 AM - 10:30 AM | Mainstage Closing | Our emcees will take the stage to close out our mainstage sessions and share infomation regarding the remaining breakout sessions. |
| 10:30 AM - 10:45 AM | Break | Enjoy light snacks and beverages, courtesy of the Halifax Convention Centre. |
| 10:45 AM - 12:30 PM | Breakouts | Kick off the next round of breakout sessions by choosing two of the three breakout sessions available. Dive deeper into topics that matter most to your business, gain practical insights from experts and peers, and walk away with ideas and strategies you can put into action right away. A short break between sessions will give you time to connect with fellow attendees before heading to your next breakout. |
| 12:30 PM - 1:15 PM | Lunch | Enjoy lunch, courtesy of the Halifax Convention Centre. |
| 1:15 PM - 3:00 PM | Breakouts | Continue the conversation by selecting two additional breakout sessions from three available options. Explore new perspectives, uncover fresh opportunities, and leave with valuable takeaways to help you elevate performance and drive success in your business. A brief break between sessions provides an opportunity to recharge, network, and prepare for your next learning experience. |
| 3:00 PM - 5:00 PM | Free Time | |
| 5:00 PM - 7:00 PM | Casino Night | Before we celebrate the best of the best at the Awards Gala, join us for an exciting Casino Night benefiting Cystic Fibrosis Canada. Try your luck at the tables, connect with fellow franchisees, and enjoy an evening of friendly competition, great prizes, and meaningful fundraising - all while supporting a cause that has long been important to our network. |
| 7:00 PM - 10:00 PM | Awards Gala | Step into the glamour of the Roaring Twenties as we celebrate our top-performing CARSTAR franchise partners at this year's awards gala. Join us for an unforgettable Great-Gatsby inspired evening filled with elegance, excitement, and a few surprises along the way - all in support of Cystic Fibrosis Canada as we can off an incredible week together. |
Breakout Sessions
Impact 2026 breakouts are designed to deliver practical, actionable strategies you can take straight back to your shops—from improving efficiency and capture rates to leveraging AI, strengthening training, increasing profitability, and elevating the customer experience.
You’ll have the opportunity to choose your focus and build a personalized learning path across dedicated breakout blocks on Wednesday and Thursday.
Featured Breakout Sessions
Education to Excellence: Building the Foundation for What’s Next
The way we develop people across the CARSTAR network is evolving. Join us for a look at the transformed Collision University platform, the new Virtual Learning Center, and the learning pathways designed to support role development, operational consistency, and continuous improvement.
See how education and training are creating a foundation for stronger teams, better performance, and a shared path forward for the future.
CARSTAR Academy: Bringing Youth into the Trade
Attracting and retaining young talent is vital for the future of our industry. Join us to discover actionable strategies for engaging with local job fairs, colleges, and apprentice institutions, all powered by the nationally recognized CARSTAR Academy.
Beyond the Score Card; Turning Performance into Profitability
Insurance Performance Scorecards will continue to be a part of the Collision Business. Transforming the information provided into operational actions has benefits beyond the insurer. This Session will focus on how targeted improvement can positively impact insurer KPI's and your bottom line.
From SEO to AEO: Competing in the Age of AI Answers
The rules of digital marketing have changed. Customers are no longer scrolling — they’re asking, and AI is answering. This session will dive into the shift from traditional SEO to Answer Engine Optimization (AEO), unpacking how AI platforms influence customer decisions before they ever reach your website. Discover how you can lead as a trusted, recommended choice in AI-driven journeys.
ADAS in Action: Navigating Calibration and Growth
Jeff Brown will speak about his first hand experience and the opportunities in ADAS Calibrations. What can be the hurdles and what you need to navigate as ADAS Calibration requirements continue to increase and evolve.
EV Essentials: What Every Shop Needs to Know
Joins NAPA's EV expert for an engaging session focused on the technologies, risks and repair considerations surrounding todays electrified vehicles. From full EV's to Hybrids, you'll gain valuable insights that help protect your team, your customers and your business.
AI Estimating
Join Mitchell's Sinh Quan for an inside look at Mitchell Intelligent Estimating and how AI is transforming the estimate creation process. Learn how emerging technology can help improve consistency, identify opportunities, reduce administrative effort and support more accurate repair planning from the very first touchpoint.
BETAG and Keco
This moderated panel discussion will highlight the value of advanced training and tooling through insights from two trusted industry leaders. Attendees will learn key strategies to improve throughput efficiency, better manage repair severity, increase profitability, and capture more customer-pay work.