Agenda: Driven Brands USA 2024

Time	Name
8:00 AM - 5:00 PM	CARSTAR EPG-Session #3: Join us for our third and final CARSTAR EPG Meeting for 2024.
1:00 PM - 6:00 PM	Registration Desk Swing by to pick up your name badge, welcome gift, and get ready for a fantastic three days.

Time	Name
8:00 AM - 2:00 PM	CARSTAR EPG-Session #3: Join us for our third and final CARSTAR EPG Meeting for 2024.
8:00 AM - 3:00 PM	Franchise Orientation We will welcome new Driven Brands locations for a pre-conference event, where new store owners and managers will receive insights on operational performance and profitability.
8:00 AM - 4:00 PM	Registration Desk Swing by to pick up your name badge, welcome gift, and get ready for a fantastic three days.
10:00 AM - 11:00 AM	Charity Walk Join us for the Texas Two Step charity walk, taking place in the heart of Dallas.
11:00 AM - 12:00 PM	NABC Recycled Rides five vehicle donation presentation We will present five vehicles to deserving families in the Dallas, TX area.
4:00 PM - 5:00 PM	ABRA, CARSTAR and FIX Auto USA Brand Exclusive Cocktail Hour
5:00 PM - 5:15 PM	Opening Ceremonies Our emcee, Rachel Hinson, senior director, OEM strategy and compliance, will kick off the event with an opening message.
5:15 PM - 5:50 PM	Executive Leadership Messages – Sabrina Thring, president, collision, Driven Brands Sabrina Thring will welcome attendees to the Limitless 2024 Conference with an update on 2024 performance and trends, then share her vision for strategic priorities and future growth.
5:50 PM - 6:15 PM	Franchisee of the Year Awards – Brand Leaders The prestigious Franchisee of the Year awards will be presented to owners from each network who showcase their dedication to their customers, craft, and networks day in and day out.
6:15 PM - 6:30 PM	Closing Remarks Rachel will conclude our opening ceremonies with closing remarks.
6:30 PM - 10:00 PM	Opening Night Event An action-packed night featuring opportunities to network, toe-tapping live music, karaoke, and thrilling armadillo racing, creating unforgettable experiences and cherished memories for all.

Time	Name
7:00 AM - 8:00 PM	Breakfast
8:00 AM - 8:10 AM	Opening Remarks - Rachel Hinson, senior director, OEM strategy and compliance Rachel will kick off the morning and welcome Damien Reyna to the stage.
8:10 AM - 8:40 AM	Leadership Message - Damien Reyna, chief operating officer, US collision Damien will guide us on achieving PBA compliance and operational performance, address franchisee expectations and metrics, and emphasize strategies for growth beyond merely adding more units.
8:40 AM - 9:00 AM	Marketing - Melissa Kwiatkowski, vice president, marketing Melissa will present major updates from the year, focusing on brand awareness, hiring, and lead generation, and will outline tactics, consumer trends, and goals for the upcoming year.
9:00 AM - 10:00 AM	Keynote: Driving the Future & Preparing for What’s Next Keynote Speaker - Jon McNeill, CEO and co-founder, DVx Ventures Jon will share his expertise in scaling companies and driving growth, highlighting his success at Tesla and Lyft to help collision network leaders optimize operations and accelerate growth.
10:00 AM - 10:15 AM	Closing Remarks - Rachel Hinson, senior director, OEM strategy and compliance Rachel will conclude the morning with closing remarks.
10:15 AM - 10:30 AM	Break
10:30 AM - 12:15 PM	Breakout Sessions The Digital Doorway: Market Capture Guidance Presented by Gary Bagwell, Director MSO Operations & Training Learn how to enhance capacity management using technology, increase profitability through emerging tech, and optimize repair volume. Drive Volume with CCC Technology Presented by Steve Blakely, CCC ONE The CCC team will discuss new products and how they can boost shop utilization and drive more volume.
12:15 PM - 1:15 PM	Lunch
1:15 PM - 2:30 PM	Panel Discussion Profitability Best Practices Facilitated by Scott Paul, VP of Operations; Panelists include EPG Franchise Owners Join a panel discussion featuring high-performing EPG franchisees, with two representatives from each brand. Discover insights and strategies directly from top EPG performers.
2:30 PM - 5:00 PM	Vendor Expo at Kay Bailey Hutchinson Convention Center Explore products and services, reconnect with colleagues, and strengthen partnerships at the tradeshow.
5:00 PM	Free Night Dive into the vibrant energy of Dallas and explore its exciting attractions during the free night.

Time

Name

7:00 AM - 8:00 AM

Breakfast

8:00 AM - 8:10 AM

Opening Remarks - Rachel Hinson, senior director, OEM strategy and compliance

Rachel will kick off the last morning and welcome Brian Newberry to the stage.

8:10 AM - 8:50 AM

Development MSO Panel – led by Brian Newberry, vice president, development

Brian will moderate a panel discussion with three MSOs from our collision network focused on new growth opportunities, challenges, and strategies to help franchisees take the next step.

8:50 AM - 9:10 AM

CREF Hiring - Brandon Eckenrode, executive director, CREF

Brandon will lead a discussion on hiring strategies in the collision repair industry, sharing his expertise on attracting and retaining top talent to support educational programs and career opportunities.

9:10 AM - 10:10 AM

Keynote Speaker - Bart Mazurek, vice president, ASG

Bart will give an informative presentation on his experience in the automotive and P&C insurance markets, as well as workflow optimization.

10:10 AM - 10:15 AM

Closing Remarks - Rachel Hinson senior director, OEM strategy and compliance

Rachel will conclude the morning with closing remarks.

10:15 AM - 10:30 AM

Break

10:30 AM - 12:15 PM

Breakout Sessions

Grow Revenue by Locking in More Customers: Motivating your Team while Championing a Customer First Culture

Presented by Sheryl Driggers from Collision Advice

As the final part of our series, this session will help set up your team to win every customer, every time! This session will provide ways for you to empower and motivate your teams to win a customer's business on the first interaction and keep them satisfied throughout the repair journey. In addition, the presenters will share ideas and tactics for you to motivate your teams to do better!

Leveraging Fleet Partnerships to diversify your portfolio

Presented by the Driven Brands Corporate Fleet Team

Learn about National Fleet opportunities with Commercial, Fleet Management Company, and Rental programs and how they can impact positive growth in your shop. We will review the “how-to” with Fleet partners, best practices, profitability, and the importance of diversifying your book of business. Also hear success stories from your peers and how to sign up!

12:15 PM - 1:15 PM

Lunch

1:15 PM - 2:30 PM

Panel Discussion

Scanning & Calibration Panel

Facilitated by Dan Risley from CCC; Panelists include: Leaders from asTech and OPUS, Franchise Owners

Join a panel discussion facilitated by Dan Risley from CCC and discover trends in scanning and calibration standardization for insurance companies, including benefits of CCC Diagnostics, AsTech ADAS Think, and OPUS integration. Review recent data on scanning frequency and future trends driven by emerging technologies.

5:30 PM - 6:00 PM

Cocktail Reception

Join us for a stylish cocktail reception, setting the stage for the awards gala.

6:00 PM - 10:00 PM

Awards Gala

We will close out our 2024 Limitless Conference with a fabulous gala evening, celebrating the accomplishments of our franchise partners and crowning our award winners.

AGENDA